STRATEGIC
RELATIONSHIP BUILDING MANAGEMENT
ONE
DAY
5,000
JUNE
2015
Weekend
Date: 20th June
Weekday 18th June
OVERVIEW
Strong relations
can lead to better business processes, improved communications, better policies
and procedures, and mutual cooperation, resulting in better products, services
and revenues. Weak relations can lead to detrimental outcomes, including
unhappy employees, dissatisfied customers, negative reputations and limited
growth.
BENEFIT OF ATTENDING THIS TRAINING:
Developing and
maintaining business relations include customer and employee loyalty, building
a positive company image and increased business performance, all of which is
important to the company's bottom line. Determining mutually satisfying goals
between organisation and customers.
COURSE OUTLINE
1.
Effective Communication
i.
The message
ii.
The messenger.
2 2. Time management
3.
Managing Expectations
4 4.
Managing Relationships
5 5.
Habit of highly effective
people
6 6.
Planning and Evaluating
Relationships
7 7.
Establishing Trust
Who
should attend?
Sales executives and marketing staff.
Finance staff.
HR staff.








