STRATEGIC RELATIONSHIP BUILDING MANAGEMENT

STRATEGIC RELATIONSHIP BUILDING MANAGEMENT

ONE DAY

5,000

JUNE 2015

Weekend Date: 20^th June

 Weekday            18^th June

OVERVIEW

Strong relations can lead to better business processes, improved communications, better policies and procedures, and mutual cooperation, resulting in better products, services and revenues. Weak relations can lead to detrimental outcomes, including unhappy employees, dissatisfied customers, negative reputations and limited growth.

BENEFIT OF ATTENDING THIS TRAINING:

Developing and maintaining business relations include customer and employee loyalty, building a positive company image and increased business performance, all of which is important to the company's bottom line. Determining mutually satisfying goals between organisation and customers.

COURSE OUTLINE

       1.       Effective Communication

i.                     The message

ii.                   The messenger.

2      2.   Time management

        3.       Managing Expectations

4      4.       Managing Relationships

5      5.       Habit of highly effective people

6       6.       Planning and Evaluating Relationships

7       7.       Establishing Trust

Who should attend?

Sales executives and marketing staff.

Finance staff.

HR staff.